Shipping & Returns Policy
We offer FREE shipping in Australia over $50AUD. Worldwide over $100AUD.
Orders under $50AUD - flat rate $10 standard shipping. $20 worldwide
Express shipping $15.
Bondi Lash Lab ships from Melbourne, Australia. Please allow 24 - 48 hours (Business Days) for order processing. You will receive an email from firstname.lastname@example.org outlining the the details of your order once shipped where you will be able to track your Bondi Lash Lab products. Shipping costs are Non-Refundable.
Pre-Sale Items will be shipped as per Pre-Sale conditions.
If other items are purchased along with pre-sale items these will be shipped once pre-sale conditions have been met. To prevent delays please put through seperate orders.
RETURNS & GUARANTEE
We stand behind our products, and the satisfaction of our customers is our top priority.
We don't refund any postage expenses.
OUR GROWTH SERUMS HAVE A GROWTH GUARANTEE
We have great confidence in our products. That means if you don’t get results you will get your money back!
FOR ALL OUR GROWTH PRODUCTS
Growing lashes or brows is a process, and it doesn’t happen overnight. Also, hair growth may vary from person to person. Some may respond quicker to the active ingredients, while others are slower to grow.
Growth Claim Back!
Growth products 90 day use recommendation, you are eligible for our Growth Guarantee! Simply follow these 5 steps to qualify for a refund:
1.Take a photo of your eyelashes/eyebrows the day of your 1st application with photo time stamp.
2. Complete a 30 day consecutive and take a picture with photo timestamp.
3. Complete 60 days & 90 day consecutive application and take a picture with photo timestamp.
4. Email email@example.com with proof and heading Growth Claim back!
5. Allow 3 business days for your application to be processed. Once processed, you will receive an email. For more information, please read our terms and conditions.
Cancellations & Changes
Please contact immediately for changes or cancelations. Once the order has been processed we are unable to make any changes.
We will do our best to accommodate any change once orders have been packed or shipped these then cannot be cancelled.
Due Covid, Shipments may take longer.